Terms of service

(Effective Date: 19 May 2026)


1. Introduction

Welcome to Home Santo Ltd. These Terms & Conditions govern your use of www.homesanto.com and your purchases from our store. By accessing our website or placing an order, you agree to these Terms.

Company Registration: SC819207

Registered Address: 4 Pilmuir Holdings, Pilmuir Road, Glasgow, G77 6PS


2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others.

You must not:

  • Interfere with the website’s security
  • Attempt to gain unauthorised access
  • Use automated systems to extract data
  • Copy or reproduce content without permission

We reserve the right to restrict or terminate access if misuse is detected.


3. Product Information

We make every effort to ensure product descriptions, images, and specifications are accurate. However:

  • Colours may vary due to screen settings
  • Measurements may have slight tolerances
  • Availability is subject to change

If an error is discovered, we reserve the right to correct it and contact you before fulfilling your order.


4. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

We reserve the right to:

  • Update prices at any time
  • Correct pricing errors
  • Cancel orders where pricing mistakes occur

Accepted payment methods include major debit/credit cards and other options displayed at checkout.


5. Order Acceptance

Your order is an offer to purchase. We accept your order only when:

  • Payment is successfully processed
  • You receive an order confirmation email

We may refuse or cancel an order if:

  • The product is unavailable
  • Payment cannot be authorised
  • Fraud is suspected
  • There is an error in pricing or product information

If an order is cancelled by us, you will be refunded in full.


6. Shipping & Delivery

Delivery times and shipping details are outlined in our Shipping Policy.

We are not responsible for delays caused by:

  • Couriers
  • Weather conditions
  • Customs
  • Incorrect delivery information provided by the customer

Risk passes to you upon delivery.


7. Returns & Refunds

Our Refund & Returns Policy explains your rights and obligations when returning items.

You must follow the return process outlined in that policy.


8. Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, the order may already be in processing or transit.

If cancellation is not possible, you may return the item once delivered.


9. Warranty

Unless otherwise stated, all products come with a 12‑month warranty covering manufacturing defects.

This warranty does not cover:

  • Wear and tear
  • Accidental damage
  • Improper assembly
  • Misuse or neglect

If you believe your item is faulty, contact us with photos and your order number.


10. Limitation of Liability

To the fullest extent permitted by law:

  • Home Santo is not liable for indirect, incidental, or consequential damages
  • Our total liability for any claim shall not exceed the amount paid for the product

Nothing in these Terms limits your statutory rights under UK consumer law.


11. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Homesanto or its licensors.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Modify
  • Use commercially

…without written permission.


12. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy.

We comply with applicable UK data protection laws, including GDPR.


13. Governing Law

These Terms are governed by the laws of Scotland, and any disputes shall be resolved in Scottish courts.


14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.


15. Contact Us

If you have any questions about these Terms, contact us at:

📧 info@homesanto.com 📞 0141 266 0244 🏢 Home Santo Ltd, 4 Pilmuir Holdings, Pilmuir Road, Glasgow, G77 6PS