Shipping policy

Delivery Timescales

We currently deliver within the United Kingdom only.

Estimated delivery times:

  • Standard Delivery: 2-4 working days
  • Rural or remote areas: May require additional time (we will notify you)

Delivery estimates begin once your order has been placed.


Shipping Costs

Shipping costs are calculated at checkout based on the total weight of your order and the delivery service required.

Standard Delivery

Our standard delivery rates are:

  • 0–10 kg: £6.99
  • 10.001–20 kg: £9.99
  • 20.001–40 kg: £14.99
  • 40.001 kg+: £24.99

Free standard delivery is available on eligible orders of £200 or more.

Large & Two-Person Delivery

Some larger or heavier furniture items require a specialist two-person delivery service. These products may have different delivery charges, which will be shown at checkout.

Free standard delivery does not apply to items requiring two-person delivery unless specifically stated.

Delivery Times

Standard delivery is normally 2–4 working days.

Delivery times for large or two-person delivery items may vary depending on the product and delivery area.

Additional Delivery Charges

Additional charges may apply to certain locations, including some parts of Scotland, the Highlands and Islands, Northern Ireland, the Isle of Man and the Isle of Wight. Where applicable, any additional charge will be shown or confirmed before dispatch.

Any promotional free-shipping offers will be clearly displayed on the website and may be subject to specific terms or product exclusions.


Delivery Partners

We work with trusted UK couriers, including:

  • Royal Mail

  • Evri

  • DPD

  • Parcelforce

  • Specialist furniture carriers (for large items)

A tracking number (if available) will be provided once your order has been dispatched.


Delivery Attempts & Missed Deliveries

If a delivery attempt is unsuccessful:

  • The courier may leave a calling card
  • You may be able to rearrange delivery
  • Some couriers may deliver to a neighbour or safe place (if authorised)

If a parcel is returned to us due to failed delivery attempts, redelivery fees may apply.

If the parcel is returned to us as return‑to‑sender, the original shipping fee (if applicable) is non‑refundable.


Damaged or Missing Items

If your order arrives damaged, incomplete, or with visible packaging damage, please contact us within 48 hours with:

  • Photos of the damage
  • Photos of the packaging
  • Your order number

We will arrange a replacement or full refund at no cost to you.


Lost Parcels

If your parcel is lost in transit:

  • We will open an investigation with the courier
  • If confirmed lost, we will issue a replacement or full refund

Home Santo Ltd is not responsible for parcels marked as delivered by the courier.


Incorrect Address Information

Please ensure your delivery address is correct at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Parcels delivered to an incorrect address provided by the customer

If a parcel is returned to us due to an incorrect address, redelivery fees may apply.


International Shipping

We currently do not offer international shipping. Orders can only be delivered within the United Kingdom.


Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email
  • A tracking link (where available)

Tracking updates may take up to 24 hours to appear.


Delivery Delays

Delivery delays may occur due to:

  • Weather conditions
  • Courier delays
  • Seasonal demand
  • Remote delivery locations

We cannot guarantee delivery dates, but we will always support you in resolving courier issues.


Contact Us

If you have any questions about shipping, contact us at:

info@homesanto.com 

0141 266 0244 

Home Santo Ltd, 4 Pilmuir Holdings, Pilmuir Road, Glasgow, G77 6PS