Privacy policy

Effective Date: 19 May 2026

Home Santo Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit homesanto.com, make a purchase, or interact with our services.

1. Who We Are

Home Santo Ltd 4 Pilmuir Holdings Pilmuir Road Glasgow G77 6PS United Kingdom Company No: SC819207 Email: info@homesanto.com Phone: 0141 266 0244

We are the data controller responsible for your personal information.

2. Information We Collect

We collect the following types of personal data:

Information you provide directly

• Name
• Billing and delivery address
• Email address
• Phone number
• Payment information (processed securely by third‑party providers)
• Order details
• Account login details (if you create an account)

Information collected automatically

• IP address
• Device information
• Browser type
• Cookies and tracking data
• Pages viewed and time spent on our website

Information from third parties

• Payment processors (e.g., Shopify Payments, PayPal)
• Delivery partners
• Advertising platforms (e.g., Meta, Google)

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and updates
• Improve our website and services
• Detect and prevent fraud
• Personalise your shopping experience
• Comply with legal obligations

We only use your data when we have a lawful basis, such as contract fulfilment, consent, legitimate interest, or legal compliance.

4. Sharing Your Information

We share your data only with trusted third parties, including:

• Shopify (website hosting and ecommerce platform)
• Payment processors
• Delivery and courier partners
• Email service providers
• Analytics and advertising platforms
• Fraud prevention services

We never sell your personal data.

5. Cookies & Tracking Technologies

We use cookies to:

• Enable website functionality
• Remember your preferences
• Analyse website performance
• Deliver personalised ads

You can manage or disable cookies through your browser settings.

6. How We Store & Protect Your Data

We store your data securely using:

• Encrypted servers
• Secure payment gateways
• Access controls
• Fraud‑prevention tools

We retain your data only as long as necessary for:

• Fulfilling your order
• Legal and tax requirements
• Resolving disputes

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
• To exercise your rights, contact us at info@homesanto.com.

8. Marketing Communications

If you subscribe to our newsletter, we may send you:

• Promotions
• Product updates
• Special offers

You can unsubscribe at any time using the link in any email.

9. Payments & Security

We do not store full payment card details. Payments are processed securely by:

• Shopify Payments
• PayPal
• Other PCI‑compliant providers

These providers handle your payment information according to their own privacy policies.

10. Children’s Privacy

Our website is not intended for individuals under 16. We do not knowingly collect data from children.

11. International Transfers

Some service providers (e.g., Shopify) may store data outside the UK. When this happens, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions

12. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page.

13. Contact Us

If you have any questions about this Privacy Policy or your data rights, contact us at:

📧 info@homesanto.com 📞 0141 266 0244 🏢 Home Santo Ltd, 4 Pilmuir Holdings, Pilmuir Road, Glasgow, G77 6PS

 

14. Cookies Policy

Home Santo Ltd uses cookies and similar tracking technologies to improve your browsing experience, analyse website performance, and personalise the content and ads you see. This section explains what cookies are, how we use them, and how you can manage your preferences.

14.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us:

• Remember your preferences
• Keep your shopping cart active
• Improve website performance
• Understand how visitors use our site
• Deliver relevant advertising

Cookies do not give us access to your computer or personal files.

14.2 Types of Cookies We Use

Essential Cookies

Required for the website to function properly. Examples include:

• Keeping items in your cart
• Enabling secure checkout
• Maintaining site security

These cannot be disabled.

Performance & Analytics Cookies

Used to understand how visitors interact with our website. We use tools such as:

• Google Analytics
• Shopify analytics

These help us improve site speed, navigation, and user experience.

Functional Cookies

Allow the website to remember your preferences, such as:

• Language
• Location
• Saved items

Advertising & Marketing Cookies

Used to deliver personalised ads on platforms like:

• Meta (Facebook & Instagram)
• Google Ads
• TikTok Ads

These cookies track browsing behaviour across websites.

14.3 Third‑Party Cookies

Some cookies are placed by third‑party services we use, including:

• Shopify
• Google Analytics
• Meta Pixel
• TikTok Pixel
• Payment providers
• Courier tracking tools

These third parties may collect data according to their own privacy policies.

14.4 How You Can Manage Cookies

You can control or disable cookies through your browser settings. Most browsers allow you to:

• Block cookies
• Delete cookies
• Clear browsing data
• Set cookie preferences
• Please note: Disabling essential cookies may affect website functionality, including checkout.

14.5 Consent for Cookies

When you first visit our website, you will see a cookie banner asking you to accept or manage your cookie preferences. By continuing to use our site, you consent to our use of cookies as described in this policy.

14.6 Updates to This Cookies Policy

We may update this Cookies Policy from time to time. The latest version will always be available on this page.

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