Refund policy

1. Overview

At Home Santo, we want you to love your purchase. If you are not completely satisfied, you may request a return or refund in accordance with the terms below. This policy applies to all purchases made on www.homesanto.com.


2. Return Eligibility

You may request a return if:

  • The item is unused, unassembled, and in its original packaging
  • The request is made within 30 days of delivery
  • The item is in resellable condition
  • You can provide proof of purchase (order number or receipt)

Non‑returnable items include:

  • Assembled or used furniture
  • Custom or personalised items
  • Clearance or final‑sale items
  • Gift cards

3. Return Process

To start a return, please contact us at:

📧 info@homesanto.com 📞 0141 266 0244 🏢 4 Pilmuir Holdings, Pilmuir Road, Glasgow, G77 6PS

We will provide:

  • A return authorisation number
  • Instructions for packaging
  • The correct return address

Returns sent without authorisation will not be accepted.


4. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
  • We recommend using a tracked shipping service.
  • Home Santo is not responsible for lost or damaged return shipments.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with:

  • Photos of the damage
  • Photos of the packaging
  • Your order number

We will arrange a replacement or full refund at no cost to you.


6. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds:

  • Are issued to your original payment method
  • Are processed within 5–10 business days
  • May take additional time depending on your bank or card provider

Deductions may apply for:

  • Missing parts
  • Damage caused by the customer
  • Signs of use
  • Missing packaging

7. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return your product for a refund and place a new order.


8. Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this period, the order may already be in processing or transit.


9. Contact Us

If you have any questions about this policy, contact us at:

📧 info@homesanto.com 📞 0141 266 0244 🏢 4 Pilmuir Holdings, Pilmuir Road, Glasgow, G77 6PS